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Might my Definition of Service Surprise You?

erin strand • Sep 19, 2022

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Pricing a home is both art and science.

The real estate market is not black and white. If it were, Zillow would have been a success with their Zestimates, and real estate agents would have been out of a job! There is nuance in pricing a property, and that data shifts…. frequently! 


At the beginning of my career, it was possible to bracket[i] what a subdivision home would garner into a $10,000 asking price range. Based on the home's condition and certain upgrades, for example, I could tell a client I expected a property to sell between $189,000-$199,000 with confidence.


In 2021 that bracket became a $100,000 gully with similar properties closing for wildly different prices. Timing and condition didn’t seem to be a determining factor of market price at that time. Cash buyers, who were not subject to appraisal and therefore were not limited by the market conditions in their offer price, were heavily influencing our market at that time. The sky was the limit for an offer price, and the determining factor of the value of a home was their personal top dollar. It was at this time that I was advising my clients to imagine the price that made them want to vomit and to offer just below that. We were truly in a market defined by what the highest bidder was willing to pay! 

As listing Agents, we are unavoidably influenced by the Seller's motivations and desires; even the best Agent can be pressured to push a listing price above the market indicators to help a Seller meet their financial goals. However, client-focused service counterintuitively necessitates Agents to compartmentalize the owners’ sales price goals and focus on the analysis of the market position of the property exclusively. At least while deciphering a pricing strategy.

The phrase “the dangers of overpricing” is commonly used in real estate listing and marketing conversations. The term sounds alarmist, I’ll admit, and it is meant to! The term emphatically expresses the importance of a sound pricing strategy. Pricing a property above current market conditions can cause a Seller’s house to remain on the market longer and force them to chase changing market conditions. Both can be costly.


Overpricing a property when listing will cost the Seller at closing. The Sellers will suffer via a discounted sales price when they do procure an offer. They will be paying additional mortgage, tax, and insurance payments. Listing too high when releasing the property to the market could prevent a Seller from having the opportunity to purchase the replacement property they’d love to call HōM(e). 


An Agent pricing a listing above the current market price is referred to as “buying a listing.” Buying a listing (without advising the Seller that it is your belief, as an expert in the market, that the listing price is above the current market) violates the terms of our listing contract, as it does not set attainable expectations for the Seller or bring the property to the market at a market-tolerated price. 


When a property is released to the market above that which the market has indicated it will tolerate, the Buyer's response is diminished. Potential Buyers aren’t motivated to move quickly to preview and offer on an overpriced property. Testing the market could cause a Seller to miss their target buyer completely. Potential purchasers may completely overlook the property due to the asking price being outside the top pricing bracket of an applicable Buyer’s preset home search criteria. 


Matching the Market:


How do Sellers (and their Agents) know if the list price their Agent’s research and experience suggested is accurate? Remembering that pricing is both art and science, pricing will be verified by the market when the property goes under contract (or “pending”) within the first thirty to forty days after its introduction to the market.


Assuming the property pends in that time today, the Seller and their Agent can be confident that they’ve successfully garnered a fair market for the property.[ii] In stark contrast, Sellers could expect to receive multiple offers in as little as one to three days in 2021 due to low-interest rates and COVID changing how office workers connected with their companies. COVID changed how office workers connected to their teams. The evolution of remote work created a path to early relocation for city dwellers who desired a more “remote” lifestyle. COVID accelerated their housing retirement goals, and active workers were able to move to their dream “retirement” community while still earning corporate-city-worker income. 


Why Pricing Matters: A Personal Tale


A distressed Seller, a phrase we haven’t heard in a while, met with me to discuss selling their property. This Seller had leveraged an investment property with a mortgage that had a per-diem acceleration clause triggered by default. When we spoke, the property had a set foreclosure date—[JW7] the sale clock was counting down! In ten days, the per-diem acceleration clause in the Seller’s mortgage triggered, and the Seller would then owe the bank an additional $1,100 per day on top of the current mortgage payoff. $1,100 per day! This was serious stuff. 


The owner was emotionally attached to the property and was pinned up against a financial wall, a terrible combination. As Agents, interactions like these are particularly tough. We feel for the Seller and their experience while actively trying to triage the situation. Every day the property didn’t sell was costly to the Seller’s bottom line. Further, as it was an investment property, multiple families could and likely would be affected by a sale or foreclosure[iii].


At the time of this listing appointment, Bozeman’s market was beginning to soften. Interest rates had increased from the unparalleled 3% that fueled the 2020 and 2021 real estate frenzy to nearly 6%, perhaps 7% for investment, notably reducing a potential Buyer’s purchasing power and returning to familiar market expectations. Due to the change in interest rates, listing prices had started to stabilize and reduce just a little. More importantly, sold prices had dropped slightly, with a notable increase in the days on the market before a property cultivated a successful contract. At that time, Sellers’ glory days of multiple offers were waning. 


Due to these factors, I recommended a listing price at the top of what I thought the market would tolerate based on the recently sold data. I hoped to promptly procure a Buyer for this Seller (within fifteen to twenty days) while garnering top market dollar for their property. And most importantly, relieving them of this financial noose. 


As can happen when interviewing for a listing, this Seller also interviewed a second REALTOR®. The second Agent was willing to work for a lower commission than HōM 406 and was ready to list the house 14% higher than my recommended top price. Looking at the potential bottom line, the Seller understandably elected to hire the second Agent. 


The property was listed for thirty days before undertaking a notable price reduction. After seventy days, the Seller did procure a contract, and they raced the foreclosure clock to closing. The seventy days of market time cost the Seller significant per-diem interest. With the price reduction and the per diem cost to the Seller (assuming the property is under contract at the list price), the net income for the sale for the Seller today would likely have been close to my original suggested listing price. I can’t imagine the stress the Seller and Agent felt with the burdens surrounding the timing and bottom line of this property's sale.


This scenario is a difficult challenge for any listing Agent. Does an Agent increase the list price to meet the Seller’s hopes and expectations or advocate for less stress, faster sale, and greater security for the Seller? The key is to educate the Seller and let them decide what is more important to them. As with all real estate transactions, this requires razor-edge integrity to walk this line.


Of course, I would have liked to have been wrong and had the Seller procure a higher list-priced contract right out of the gate. But instead, the property sat for seventy days! The burden of that time on the market fell on the Seller through paying out of pocket the hefty per-diem interest and navigating the emotional strain.


My value of true advocacy sometimes results in a lost listing, but I seek to always act in the best interest of my customer. While it seems counterintuitive to elect not to get paid today, by not buying that listing, I was instead able to sleep at night knowing I focused on this Seller’s best exit strategy and not my bottom line. I didn’t carry the burden and worry for the renters who were going to be affected by either the sale or the foreclosure, and I was able to give my full focus to clients who were ready to lean into my expertise and transact with ease and fun in the market.

Directing the Data:


Helping people navigate their often-largest financial investment, which also happens to be their home frequently, can be hard stuff. As real estate experts, we sit across from people, sometimes on their most difficult days, as they struggle with the idea of selling their house.


Selling a home can be filled with emotions. They’re leaving the personal memories tucked away in every physical corner; sometimes, they’ve raised a family there. A home is so much more than “just” a major investment. It is an asset that provides personal financial safety and neighborhood and community stability. 


Like you, a great Agent wants to attain top dollar for you! Sometimes to facilitate that, our recommended list price may conflict with your top dollar hopes. When suggesting a listing price, remember Listing Agents are considering many things: 

  • the Sellers’ goals and desires
  • how the property shows
  • its location and condition
  • the ease of showing the property
  • current market conditions
  • current market demand for that type of property 

When preparing a listing price, we also look at the data of recently sold properties, not the current active listings. We do not consider active properties beyond reviewing them as competition for a future Buyer. Why? Because the market has not consumed active listings, suggesting that the asking price concerning the condition, size, and/or location may not be relevant to the current market.


Hearing your Agent suggest a listing price below what you, the Seller, perceived your home to be worth may be a hard pill to swallow. As counterintuitive as it may seem, dedicated service to our Seller may require adopting hard pricing strategies, an outcome different than what you might have expected at first blush. 

Get Curious!


If your Agent’s recommended pricing doesn’t match your initial expectations, ask questions of the Agent. Discuss with them your risk tolerance and willingness to test the market in conjunction with your timeline to sell. If, as in the experience I outlined above, the sale clock is ticking, your price needs to reflect that urgency! If you are interested in testing the market, talk with the Agent about the costs and possible outcomes of pricing above their recommendation. Determine together if that could be the right strategy for you - for at least a short period of time. 


Remember: pricing is both science and art. As Agents, we aren’t infallible with our listing and pricing strategy, and we should always be open to talking through your goals to ensure our recommended approach meets your expectations. 


Ultimately, if you are ready to sell, your goal should be to transact in the current market. The market will adjust an underpriced listing to garner the top of the market but will ignore an overpriced listing.


Lives change. Needs change.


Whether the choice to sell is driven by new opportunities or financial hardship, it is our job as your Advocate to help you catalog and organize your home selling, home buying, and personal goals. By helping you get clear on what it is you are trying to accomplish, we give you the tools to envision and cultivate your next great property.  Our passion is to guide and support our clients into a property that matches their current lifestyle and needs.


Exclusive to HōM 406:

We utilize a Bozeman-focused Home Buyer and Seller Guide, written by Erin, designed to help you and your home-buying partner define the criteria of your next home together. This interactive workbook is a conversation sparker! With it at the foundation of our collaborations, we expertly guide our clients to their next home, only showing them five to six properties on average.


Are you curious about where your home positions in the market today and what might be possible for you? Call us, shoot us an email, or send us a text. We will connect with you to discuss your current focus and help you determine if now is the time for you to Sell in our active Bozeman market.


Who knows, your next great home could be on the market today, waiting for you to discover it! 

______________________


[i] identify top and bottom sales price based on wear, tear, and general condition.

[ii] Statistics show it is taking forty days for a Bozeman home to procure a contract today. 

[iii] Understanding Leases and a Home Sale: Suppose an investment property is sold or foreclosed on, and tenants are in place without long-term leases. In that case, the future owner (bank or investor) has no obligation to continue the current leases, and the tenants could be left scrambling for housing, with only 30 days’ notice of the termination of their current lease.

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